Support

We read every message and aim to reply within a few days.

Contact us

Email support@nyrax.app — for bugs, questions, billing, privacy requests, or anything else. You can also send a bug report from inside the app under Profile.

When reporting a bug, telling us your device, OS version, and what you were doing when it happened gets it fixed much faster.

Common questions

How do I cancel my subscription?
Subscriptions are managed by the store you bought them from, not inside Nyrax. Cancel in your App Store or Google Play account settings. You keep access until the end of the paid period.

I paid but Pro isn’t unlocked.
Open Profile → Subscription and tap Restore Purchases. Make sure you are signed in to the same store account you purchased with. If it still does not unlock, email us.

How do I delete my account?
See Delete your account.

Is the AI Coach medical advice?
No. Nyrax provides fitness guidance only. The AI Coach is an AI system, not a clinician, and its output can be wrong. Consult a physician before starting any exercise program, and stop if you feel pain or dizziness.

Privacy requests

To access, correct, export, or erase your data, email support@nyrax.app. We respond within 30 days. See the Privacy Policy for your full rights.

Who we are

Or Maximuk
Ain Dor 9, Rishon Lezion, 7583149, Israel